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From 1st October 2015, The Consumer Rights Act 2015 comes into force with key changes affecting retailers and consumers in relation to goods, digital content and services.

Changes to retailer liability

Retailers can no longer exclude liability for failure to perform services as specified or with reasonable care and skill.  Retailers are also not able to limit their liability to a price less than that paid for the services.

Even when liability is capped at the price paid for the services, in certain circumstances not accepting liability for more than this could be deemed unfair to a consumer.

Statutory remedies: services

If a retailer does not perform or provide a service with a reasonable level of care and skill, or within a reasonable timeframe, a consumer will have the right to request the service be carried out again or to request a price reduction.

What retailers need to do

If you are a retailer, your terms and conditions will have to be changed to reflect the changes brought about by the Consumer Rights Act 2015 by the time that it comes into force on 1st October 2015.

To go through this with a specialist business lawyer, contact our corporate law team at our offices in Leicester, Hinckley and Market Harborough.

Leicester 0116 254 8871

Hinckley 01455 639 900

Market Harborough 01858 467 181