Client Interview: Sabine Bazaud
How did you come across Bray & Bray?
One of my friends recommended Bray & Bray in 2007 when we bought our first house. She also used Bray & Bray to purchase her house and said only good things about the firm. We were happy with the service we received then and decided to use Bray & Bray again.
What were your first impressions of Lyn, who dealt with your case?
In 2007 – Lyn was warm, welcoming and very professional. We appreciated it. She also provided a lot of useful information and answered our multiple questions (we were first buyers then).
In 2014 – I first dealt with a lady from the Leicester office (she was the first to answer my “general enquiries” email). When a meeting was confirmed, we would need to travel at least a couple of times to Leicester, so we asked if it was possible for the file to be transferred to Market Harborough and this was done immediately and with the usual professionalism. We were again working with Lyn in Market Harborough this year.
What did Lyn do for you?
I should answer – what didn’t she do for us…? Although the case seemed straight forward, some issues arose during the process and Lyn was very good at keeping us informed at all times and chasing the other parties. She went the extra mile with her efforts and we really appreciate this.
What were the issues that arose along the way?
The solicitors of our buyers were unresponsive for several weeks; it was very difficult to get in contact with the solicitors for the other parties in the chain. We, at one moment, were so upset, we wanted to pull out of the process all together, Lyn however did everything possible to speed up the process and make it less stressful to us (she even took the chasing part on her which I believe was not necessarily her responsibility).
What would you say makes Bray & Bray different to other law firms that you have used in the past?
Speed of enquiry answering, clear and detailed answers, quotes, invoices. Everything seems as simple as can be and absolutely all of our questions were answered – brilliant job, so well done.
If you were to recommend Bray & Bray to a friend or family member, what would you say to them?
We already have recommended you and we will in the future. We described Bray & Bray as a well organised, professional and affordable solicitor services you can trust. We were very happy with the service and we will use your other legal specialists in the future (for rewriting our Will etc.).
Contact Lyn or the Residential Conveyancing Team
If you are looking to move house or to sell your property, you can contact Lyn Bloore directly on firstname.lastname@example.org or call 01858 467 181 to speak with an expert conveyancing solicitor in Market Harborough today.
For more information about the Residential Property team and its services, view the Conveyancing Solicitors page.