Our client Mrs E visited a clinic to have a small tattoo on her ankle removed via laser treatment. After being given a patch test the treatments went ahead. Part way through the course of treatment the clinic advised that the use of a stronger laser would require fewer sessions.

Treatment using this laser went ahead, but another patch test was not provided. Our client suffered severe burning and blistering that was eventually diagnosed as third degree burns, and had to undergo specialist treatment.

Our approach

In our view the clinic had seriously breached the contract they had with our client, and had also acted negligently by not providing another patch test or advising our client of the risks of using a more powerful laser. The clinic argued that an industry standard laser was used, and that it is not standard practice to carry out patch testing.

A successful outcome

Our client was awarded £3,500 for her injuries and distress.